Shipping policy

SHIPPING POLICY

Last updated: 8 August 2026

This Shipping Policy explains how orders placed through Solvanta Store are processed, dispatched and delivered. Solvanta Store is operated by BILHON ADS LTD.

  1. ORDER PROCESSING

Orders are normally processed within 1–3 business days after payment has been successfully authorised.

Business days are Monday to Friday, excluding UK bank holidays.

Orders placed during weekends or bank holidays will begin processing on the next business day. During periods of high demand, promotional campaigns or seasonal holidays, processing may take slightly longer.

Once an order has been dispatched, the customer will receive a confirmation email containing the available tracking information.

  1. SHIPPING WITHIN THE UNITED KINGDOM

Shipping method: Free Shipping UK
Shipping cost: Free
Estimated delivery time after dispatch: 4–10 business days

Delivery estimates begin when the order has been dispatched, not when it is placed.

Orders may be delivered by Royal Mail or another suitable delivery partner, depending on the destination, parcel size and fulfilment location.

  1. INTERNATIONAL SHIPPING

Shipping method: Standard International
Estimated delivery time after dispatch: 7–20 business days

International shipping costs, when applicable, will be displayed at checkout before payment is completed. Availability, delivery time and cost may vary according to the destination country.

Some international destinations may not be available. If we are unable to deliver an order to the address supplied, we will contact the customer and issue a refund where appropriate.

  1. DELIVERY TIMEFRAMES

All delivery dates are estimates and are not guaranteed unless expressly stated otherwise.

Delivery may be affected by customs inspections, adverse weather, public holidays, courier disruption, incorrect address information or other circumstances outside our reasonable control.

In accordance with applicable UK consumer law, orders will be delivered without undue delay and, unless a different delivery period has been agreed with the customer, no later than 30 days after the order is placed.

If an order cannot be delivered within the applicable period, the customer may contact us to request an updated delivery estimate or exercise any rights available under UK consumer law.

  1. ORDER TRACKING

Where tracking is available, customers will receive a tracking number by email after dispatch.

Tracking information may take between 24 and 72 hours to become active after the parcel has been handed to the carrier.

If tracking has not updated for several days, this does not necessarily mean that the parcel has been lost. Customers should contact us if the estimated delivery period has passed.

  1. SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review the recipient’s name, house or flat number, street, town or city, postcode and country before completing the purchase.

If an address needs to be corrected, contact us immediately. We cannot guarantee that an address can be changed after an order has entered processing or been dispatched.

BILHON ADS LTD is not responsible for delays caused by incomplete or inaccurate information provided by the customer. However, we will make reasonable efforts to assist.

  1. FAILED DELIVERY AND RETURNED PARCELS

If delivery cannot be completed, the carrier may leave instructions, arrange another attempt or direct the customer to a collection point.

If a parcel is returned to us because of an incorrect address, refusal, failure to collect or repeated unsuccessful delivery attempts, we will contact the customer.

Additional shipping charges may apply before the order can be sent again. Where a refund is requested, reasonable return or failed-delivery costs may be deducted where permitted by law.

This does not affect the customer’s statutory rights when the failed delivery was caused by us or our appointed carrier.

  1. LOST OR MISSING ORDERS

If an order has not arrived by the end of the estimated delivery period, customers should:

• Check the tracking information provided
• Check with other members of the household
• Check any safe place or collection notice
• Confirm that the delivery address is correct
• Contact our customer support team

We will investigate the delivery with the carrier. When an order is confirmed as lost, we will offer an appropriate replacement or refund.

Until the goods are delivered into the customer’s physical possession, or to a person identified by the customer, the goods remain our responsibility, except where the customer independently arranges a carrier that we did not offer.

  1. DAMAGED PARCELS

Customers should inspect their order as soon as it arrives.

If an item arrives damaged, defective or incorrect, please contact us promptly and provide:

• The order number
• A description of the issue
• Clear photographs of the item
• Photographs of the external packaging and shipping label

We will assess the issue and provide a replacement, refund or other appropriate resolution in accordance with applicable consumer law and our Refund Policy.

  1. SPLIT SHIPMENTS

Orders containing multiple products may be shipped in separate parcels. These parcels may arrive on different dates and may have separate tracking numbers.

Customers will not be charged additional shipping fees solely because we divide an order into multiple shipments.

  1. CUSTOMS, IMPORT DUTIES AND TAXES

International orders may be subject to customs duties, import taxes, handling charges or other fees imposed by the destination country.

Unless these charges are expressly included and collected at checkout, they are the responsibility of the recipient. BILHON ADS LTD does not control customs charges or processing times.

Customers should contact their local customs authority for information before ordering.

  1. DELIVERY RESTRICTIONS

We do not deliver to countries or regions that are restricted by applicable law, carrier limitations or our payment and fulfilment providers.

Certain products may also be subject to destination-specific shipping restrictions. Any applicable restriction will normally be shown at checkout.

  1. ORDER CANCELLATIONS

Customers should contact us as soon as possible if they wish to cancel an order.

We will try to process the cancellation before dispatch, but we cannot guarantee that an order can be stopped once fulfilment has begun.

If an order has already been dispatched, the customer may need to follow our Refund and Returns Policy. Statutory cancellation and refund rights remain unaffected.

  1. CONTACT INFORMATION

For questions about shipping, delivery or tracking, please contact:

BILHON ADS LTD

Please include your full name and order number so that we can assist you efficiently.